Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Returns
To request a return, please contact us at contact@plashshop.com before sending any items back. Items returned without prior authorization may not be accepted.
Customers are responsible for return shipping costs for returns related to size, fit, preference, or change of mind.
If you received an incorrect, defective, or damaged item, please contact us before returning the product. If the issue is confirmed, PLASH will provide instructions and cover the appropriate return or replacement costs.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Return instructions and the applicable return address will be provided after your return request is approved.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
We do not accept returns for gift cards, personalized or custom-made items, or products clearly marked as Final Sale at the time of purchase.
Returned items must be unworn, unwashed, unaltered, and in their original condition with tags and original packaging. Items showing signs of wear, washing, stains, odors, damage, or alterations may not be eligible for return.
This does not apply to items that arrive defective, damaged, or incorrect. Please contact us at contact@plashshop.com if there is an issue with your order.

Exchanges

We do not process direct exchanges at this time.
If you need a different size, color, or item, please request a return for the original item by contacting contact@plashshop.com. Once your return is approved, you may place a new order for the item you prefer.
Return shipping costs for size, fit, color, or preference-related returns are the responsibility of the customer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@plashshop.com.